Terms and Conditions (T&C)
1. Scope
These Terms and Conditions (T&C) apply to all orders placed through the online shop of Melis Özdemir (www.adoramel.com). They govern the contractual relationship between the customer and Melis Özdemir, Fulya Mah. Büyükdere Cad. No:74D, K:3 Office:10, Torun Center, 34371 Istanbul, Turkey.
2. Conclusion of Contract
The contract is concluded when the customer submits an order via the online shop and the provider accepts the order by sending an order confirmation via email. The provider reserves the right to refuse orders for specific reasons.
3. Right of Withdrawal
Consumers are entitled to a right of withdrawal in accordance with the withdrawal policy. The customer may withdraw from the contract within 14 days after receiving the goods without giving any reason. Further information on the right of withdrawal can be found in the withdrawal instructions.
4. Prices and Payment Terms
All prices listed include statutory VAT. The customer may choose from the following payment methods:
• PayPal
• Amazon Pay
• Advance payment via bank transfer
The provider also accepts payments via PayPal Plus and PayPal Checkout.
5. Delivery and Shipping Conditions
Delivery takes place after payment has been received. Shipping costs are displayed to the customer during the ordering process and depend on the delivery address and order size. The customer bears the shipping costs.
6. Retention of Title
Until full payment has been made, the delivered goods remain the property of the provider.
7. Liability for Defects (Warranty)
The statutory warranty rights apply. For the delivery of used goods, the warranty period is reduced to one year, if the customer purchases a used product. The provider is liable for defects and ensures that the goods are delivered in perfect condition.
8. Liability
The provider is only liable for damages caused intentionally or through gross negligence. For damages resulting from ordinary negligence, the provider is only liable in the event of a breach of essential contractual obligations (cardinal obligations). Any further liability is excluded.
9. Special Conditions for Processing Goods According to Customer Specifications
The provider also offers the possibility of processing products according to customer specifications. The customer is responsible for ensuring that the submitted content is accurate and legally permissible. The provider is not liable for damages resulting from incorrect or incomplete customer information.
10. Redemption of Promotional Vouchers
Promotional vouchers offered as part of marketing campaigns can only be redeemed once per order. Additional conditions regarding promotional vouchers will be provided within the respective offer.
11. Redemption of Gift Vouchers
Gift vouchers can be redeemed in the online shop and are valid for one order only. Vouchers may be redeemed by persons other than the buyer. The customer can use only one paid gift voucher per order.
12. Applicable Law
All legal relationships between the parties shall be governed by the laws of the Federal Republic of Germany, excluding the laws on international sales of movable goods. For consumers, this choice of law applies only insofar as the protection provided by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.
13. Alternative Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), available at:
https://ec.europa.eu/consumers/odr
The provider is not obliged to participate in dispute resolution proceedings before a consumer arbitration board.
General Information
When placing an order, the customer can select their preferred items and pay via PayPal, Amazon Pay, or advance payment via bank transfer. A withdrawal from the contract is possible within 14 days after receiving the goods.