FAQ.
1. How long does it take for my order to arrive?
Delivery time depends on the shipping method and destination.
As a rule, delivery within Germany takes 5–12 working days after payment has been received.
For more details, please check our Shipping Policy.
2. Which payment methods can I use?
We accept payments via PayPal, Amazon Pay, Klarna, and advance bank transfer.
3. Can I change or cancel my order after purchase?
Once your order has been processed, unfortunately, it can no longer be changed or canceled.
If you wish to make any changes, please contact us as soon as possible.
4. How can I redeem a gift voucher?
To redeem a gift voucher, simply enter the voucher code in the designated field during checkout.
Please note that only one gift voucher per order can be redeemed.
5. Do I have a right of withdrawal?
Yes, you have the right to withdraw from your order within 14 days after receiving the goods, without providing any reason.
For more information, please refer to our Right of Withdrawal Policy.