FAQ

Frequently Asked Questions (FAQ)

1. How long does it take for my order to arrive?

The delivery time depends on the shipping method and the destination. Delivery within Germany usually takes 5-7 working days after receipt of payment.

2. Which payment methods can I use?

We accept payments via PayPal, Amazon Pay, Klarna and advance payment via bank transfer.

3. Can I change or cancel my order after purchase?

Once your order has been processed, changes or cancellations are unfortunately no longer possible. If you would like to make a change, please contact us as soon as possible.

4. How can I redeem a gift voucher?

To redeem a gift voucher, enter the voucher code in the corresponding field during the order process. Please note that only one gift voucher can be redeemed per order.

5. Do I have a right of withdrawal?

Yes, you have the right to cancel your order within 14 days of receiving the goods without giving any reason. You can find further information in our cancellation policy .